Ortali, Inc. (“we” or “us”) is committed to protecting the privacy and security of your personal information. This privacy policy discloses the privacy practices used and will notify you of the following:
PERSONAL INFORMATION & USAGE DATA
We may collect, store and use the following kinds of data:
COOKIES
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners may also use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. We do not honor the Do Not Track (DNT) web browser privacy preference at this time.
We will use your information to monitor and improve our services. For example, we use Google Analytics to help analyze how our users utilize this website. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to this website. Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique member the next time you visit the website the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
We will use your personal information to respond to you regarding inquiries from you. Normally this will involve informing you about products and services we offer. We may share your personal information with third party providers outside of our organization, if necessary, to fulfill your request (e.g. to ship an order) or to facilitate our organization in managing our website.
Unless you opt out of our mailing list, we may contact you via email in the future to tell you about specials, or new products or services.
We share aggregated demographic information with our partners and advertisers. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We may partner with another party to provide specific services. We will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
SECURITY
We are committed to protecting the security of your information. We employ reasonable security measures designed to protect your information from unauthorized access, including reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) enforce a contract, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of our website, its users or the public as required or permitted by law.
YOUR INFORMATION MAY BE MAINTAINED WITHIN THE UNITED STATES
Please be aware that we process and store information in the United States. By using the website, you agree that the collection, use, transfer, and disclosure of your information and communications will be governed by the applicable laws in the United States. All of the data we collect is stored on servers located in the United States. Accordingly, we may transfer and store data outside of your home country. When we transfer data out of the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, EU-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
LINKS
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
SURVEYS & CONTESTS
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
UPDATES
Our privacy policy may change from time to time and all updates will be posted on this page. Changes become effective upon posting on our website, the date of which is listed at the top of the privacy policy. Use of information we collect now is subject to the privacy policy in effect at the time such information is collected. By continuing to use the website and our services, you agree to be bound by the revised privacy policy.
ACCURACY
You can always review, correct, update, or change the personal information we have on file about you. Upon your request, we will: (1) correct, update or change your personal information; (2) stop sending you messages if you wish to opt out of our direct marketing efforts; and/or (3) disable your account to prevent any future activity through that account. You may make any of these requests by emailing the request to the email address given in our Contact Information below. Please do not email any sensitive information.
RETENTION
We retain information only for so long as it continues to help us monitor or improve the services. The exact length depends on the type of information collected and processed. When personal information or usage data is no longer needed it will be automatically deleted or anonymized.
COMPLIANCE WITH GDPR
To the extent required by law, we comply with the EU General Data Protection Regulation (GDPR). GDPR gives users the following rights:
If you do not believe that we are in compliance with GDPR, please message us your concerns using the information given in our Contact Information below.
CONTACT INFORMATION
If you have questions or concerns regarding this privacy policy, please send us a message via email or physical mail using the information below.
Email:
info@ortaliwellness.com
Address:
5600 Wilshire Blvd., Suite A Los Angeles, CA, 90036
– End of Privacy Policy –
By submitting the contact form, you agree to the Terms of Use:
Communications through our website or via email are not encrypted and are not necessarily secure. Use of the internet or email is for your convenience only, and by using them, you assume the risk of unauthorized use.
By submitting a form you hereby agree to hold Ortali, Inc., its doctors and affiliates, harmless from any hacking or any other unauthorized use of your personal information by outside parties.
Important Notice Regarding the Open Payments Database
The Open Payments program is a national disclosure program that promotes transparency and accountability by helping consumers understand the financial relationships between pharmaceutical, medical device industries and physicians and teaching hospitals. The Open Payments database is a federal tool that can be used to search payments made by drug and device companies to physicians and teaching hospitals.
For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.
You may search this federal database for payments made to physicians and teaching hospitals by visiting this website:
https://openpaymentsdata.cms.gov/
If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact our Accessibility Manager at 310-777-1700 or email us at info@ortaliwellness.com.
Effective Nov 11, 2025
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
WHO WILL FOLLOW THIS NOTICE?
This notice describes the practices of Ortali, Inc. and the practices that will be followed by all of Ortali, Inc. workforce members who handle your medical information.
OUR PLEDGE REGARDING YOUR PROTECTED HEALTH INFORMATION Ortali, Inc. understands that medical information about you and your health is personal. We are committed to protecting medical information about you. We maintain our records and conduct our treatment environment with a goal of providing the highest level of protection for your medical information, while still providing you with the highest level of medical care. This notice applies to all of the records of your medical care which are received or created by Ortal, Inc.
Your other medical treatment providers (e.g. doctors, hospitals, home health agencies, etc.) may have different policies or notices regarding the use and disclosure of your medical information.
This notice will tell you about the ways in which Ortali, Inc. may use and disclose medical information about you. Your medical information, also referred to as “protected health information” is that information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health information and related health care services.
In this notice, we also describe your rights and certain obligations Ortali, Inc. has regarding the use and disclosure of your protected health information. We are required by name to:
USES AND DISCLOSURES FOR TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS
By becoming a patient at Ortali, Inc., you are giving consent for Ortali, Inc. to use your protected health information for certain activities, including treatment, payment and other health care operations. Sometimes, you may hear these three activities referred to as “TPO”.
First of all, we may use and disclose protected health information about you so that Ortali, Inc. and its medical professionals can treat you. For example, we may use your past medical information in order to diagnose your present condition or we may provide information regarding your medical condition to another doctor to whom we refer you for additional care. We may also use and disclose protected health information about you so that we may be paid for the medical treatment we provide you. We may also use and disclose protected health information about you for Ortali, Inc. health care operations, in other words, those other tasks that we need to perform to make sure that you are provided the highest quality of medical care. For example, we may use your protected health information to evaluate how we can better meet your needs or we may provide protected health information about you to an auditor who reviews our books so that we can keep our license to provide medical services in.
OTHER USES AND DISCLOSURES OF YOUR PROTECTED HEALTH INFORMATION
The following uses of your protected health information may be made without any additional authorization from you. (Not every use or disclosure is listed, but be assured that all uses and disclosures made by Ortali, Inc. are only those which are permitted under the law).
Uses and disclosures for appointment reminders
We may use and disclose your medical information to contact you as a reminder that you have an appointment at the office. If you request that such communications be made confidentially, please contact our office by email (info@ortaliwellness.com) or in writing (5600 Wilshire Blvd., Suite A, Los Angeles, CA 90036). We will accommodate all reasonable requests.
Uses and disclosures to others involved in your healthcare
We may disclose to a member of your family, a relative, a close friend, or any other person you identify, your protected health information that directly relates to that person’s involvement in your medical care. If you are unable to agree or object to this disclosure, we may disclose such information as necessary if we determine that it is in your best interests based on our professional judgment. We may also use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition, or death. Finally, we may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care.
Uses and disclosures in emergency situations
We may use or disclose your protected health information in an emergency treatment situation. If this happens, your physician will attempt to obtain your acknowledgment of this Notice as soon as reasonably practicable after the delivery of treatment.
Uses and disclosures for health-related benefits or services
From time to time, Ortali, Inc. may use and disclose protected health information to tell you about certain health related benefits or services that may be of interest to you.
Uses and disclosures required by law
We will use or disclose protected health information about you when required to do so by federal, state, or local law. The use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. You will be notified, if the law requires us to do so, of any such uses or disclosures. We must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the law.
Uses and disclosures related to communicable diseases
We may disclose your protected health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.
Disclosures for health oversight activities
We may disclose protected health information to a health oversight agency for activities authorized by law. These activities include, for example, audits, investigations, and inspections. These activities are necessary for the government to monitor the health care system, the delivery of health care, government benefit programs, other government regulatory programs and civil rights laws.
Disclosures of abuse or neglect
We may disclose your protected health information to a public health authority authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect or domestic violence to a governmental entity or agency authorized to receive such information. In such cases, the disclosure will only be made in accordance with law.
Disclosures to the food and drug administration
We may disclose your protected health information to a person or company required by the Food and Drug Administration (FDA) to report adverse events, product defects or other problems, biologic product deviations, track products; to enable product recalls; to make repairs or replacements; or to conduct post-market surveillance, as required.
Disclosures for lawsuits and disputes
If you are involved in a lawsuit or a dispute, we may disclose protected health information about you in response to a court order or administrative order. We may also disclose protected health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
Disclosures to law enforcement
We may release protected health information if asked to do so by a law enforcement official, in response to a court order, subpoena, warrant, summons, or similar process.
Other related disclosures may include disclosures relating to individuals who are Armed Forces personnel, to national security and intelligence agencies, as well as disclosures to authorized federal officials for the protection of the President of the United States or other authorized persons or foreign heads of state.
Disclosures to coroners, funeral directors, and organ donation
We may disclose protected health information about you to a coroner or medical examiner for identification purposes, determining cause of death, or for the coroner or medical examiner to perform other duties required by law. We may also disclose protected health information about you to a funeral director in order to permit the funeral director to carry out legal duties, and may do so if death is reasonably anticipated. Your protected health information may also be disclosed for certain organ donations to which you may have agreed.
Disclosures for research
We may disclose your protected health information to researchers when their research has been approved and protocols have been established to ensure the privacy of your information. We may also disclose a limited set of your information, as allowed under the law, for research purposes.
Disclosures related to criminal activity
We may disclose your protected health information, consistent with federal and laws, if we believe that the use or disclosure is necessary to prevent or lessen a serious or imminent threat to the health or safety of a person or the public, or if it is necessary for law enforcement authorities to identify or apprehend an individual.
Disclosures for Workers’ Compensation
We may release protected health information about you for Workers’ Compensation or similar programs. These programs provide benefits for work-related injuries or illnesses.
Right to inspect and copy
You have the right to inspect and copy protected health information that may be used to make decisions about your medical care. Usually this right includes both medical and billing records. You must submit your request in writing. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request. Your request to inspect and copy your information may only be denied in very limited circumstances and you have a right to request that any such denial be reviewed.
Right to request restrictions
You have the right to request that we restrict the use and disclosure of your protected health information for treatment, payment and health care operations. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.
To request restrictions, you must make your request in writing to 5600 Wilshire Blvd., Suite A, Los Angeles, CA, 90036. In your request, you must tell us:
What information you want to limit.
Whether you want to limit our use, disclosure, or both.
To whom you want the limits to apply.
Right to confidential communications
You also have the right to request to receive private health information communications (such as appointment confirmations) by alternative means or at alternative locations. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to 5600 Wilshire Blvd., Suite A, Los Angeles, CA, 90036. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
Right to amend
If you feel that the protected health information we have about you is incorrect or incomplete, you have the right to request that your protected health information be amended. Only the health care entity (e.g., doctor, hospital, clinic, etc.) that created your protected health information is responsible for amending it. For more information regarding the procedures for submitting such a request, contact 5600 Wilshire Blvd., Suite A, Los Angeles, CA, 90036.
Right to an accounting of disclosures
You have a right to an accounting of disclosures of your protected health information, for purposes other than treatment, payment or health care operations by Bellagance, Inc. or any of the people or companies who perform treatment, payment or health care operations on our behalf. To request this list of disclosures we made of protected health information about you, you must submit a request in writing to 5600 Wilshire Blvd., Suite A, Los Angeles, CA, 90036. Your request must state a time period which may not be longer than six (6) years prior to the date of your request and may not include dates before August 1, 2005. Your request should indicate the form in which you want the list (for example, on paper or electronically). You will be charged for photocopying.
Right to a paper copy of this notice
You have the right to a paper copy of this Notice. You may ask us to give you a copy of this notice at any time.
To obtain a paper copy of this Notice, contact 310-777-1700
To learn more about these procedures, or to make any of these requests, you should contact our Office Manager at 310-777-1700.
Changes to this notice
Ortali, Inc. reserves the right to change this notice. We reserve the right to make the revised or changed Notice effective for protected health information we already have about you, as well as any information we create or receive in the future. We will post a copy of the current Notice on the Ortali, Inc, website at https://www.ortaliwellness.com. The Notice will contain, at the top, the effective date.
Complaints
If you believe your privacy rights have been violated and/or that Ortali, Inc. (including any associated employees) have not followed this policy, you may file a complaint with the office manager at Ortali, Inc. or with the Secretary of the Department of Health and Human Services.
To file a complaint with Ortali, Inc. contact the Office Manager at 5600 Wilshire Blvd., Suite A, Los Angeles, CA, 90036. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
Other uses of protected health information
Other uses and disclosures of your protected health information not covered by this notice or the laws that apply to Ortali, Inc. will be made only with your written permission (“authorization”). If you provide us permission to use or disclose protected health information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose protected health information about you for the reasons covered by your authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the medical treatment or other services that we have provided to you.
Questions?
If you have any questions regarding this notice, please contact the Office Manager at Ortali, Inc.
Phone: 310-777-1700
email: info@ortaliwellness.com
Address: 5600 Wilshire Blvd. Suite A, Los Angeles, CA, 90036
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